Access the playback the file using the Apple iOS File App feature.Download the 4k file to the My Cloud mobile app and playback from the local iOS device.To find out the bitrate of the video file please refer to Answer ID 2745 How to Find Detailed Information About Media Files The bitrate of the video that is streaming from the My Passport Wireless Pro to the device must be 150Mbps or less.The device must be within 3 meters (9.8ft) of the My Passport Wireless Pro.The 4k Media Player must be connected to the 5GHz channel of the My Passport Wireless Pro.Plex and DLNA Media Server must be turned off.WiFi Networks option and LAN Sharing must be turned off and not connected to the internet.Eject all SD Cards from the SD Card slot.Disconnect all External USB 2.0 devices.My Passport Wireless Pro must be plugged into a power outlet using the supplied power adapter.The battery charge must be 80% or higher.Please make sure that the firmware on the Wireless Pro or SSD is updated to the latest version. Western Digital Product Lifecycle Support PolicyĪs a secondary option to continue using your drive, connect it to the computer as outlined in the User Manual on page 19. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues. My Passport Wireless app is now in the Limited Updates phase. This answer explains how to stream 4K video with a My Passport Wireless Pro and SSD.*END
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